Natural Gas Survey

The City of Fulton understands the benefits of natural gas, but is also aware of the dangers it can pose.  Here are some important safety tips concerning natural gas and ways the City can be contacted if someone suspects a leak.  At the bottom of the page is a brief survey that will help us in determining the effectiveness of our communications about natural gas.

A gas leak is usually recognized by smell, sight, or sound.
• SMELL – Natural Gas is colorless and odorless. Before it reaches you we add a distinctive, pungent odor, which most people associate as smelling like rotten eggs, so you will recognize it quickly.
• SIGHT – You may see a white cloud, mist, fog, bubbles in standing water, or vegetation that appears to be dead or dying for no apparent reason;
• SOUND – You may hear an unusual noise like roaring, hissing, or whistling.
What you should do if you suspect a leak
• MOVE – to a safe environment.
• DO NOT – strike a match, use telephones, switch on/off appliances, lights, or even a flashlight in the area where you smell gas. These items can produce sparks that might ignite the gas and cause an explosion.
• CALL – 573-592-3170: Monday – Friday 8 a.m. to 4 p.m. or 573-592-3180 or 911: After Hours & on weekends. A Gas Department representative will be dispatched right away to investigate – there is NO charge for this service.

• REPORT – Any damage of our underground facilities, even if it appears to be minor, should be reported to the City of Fulton immediately. A gouge, scrape, dent, or crease to the pipe or its coating may cause a future leak or failure. It is imperative that the City of Fulton and other owners inspect and repair any damage to the facilities.
• CALL – The One Call System before you dig at 1-800-DIGRITE (1-800-344-7483). The One-Call Center will contact the City of Fulton and owners of other underground facilities in the immediate area so that we can mark the location of our facilities prior to excavation. There is NO charge for this service. Excavators are required by law to take certain precautions when working in the immediate area of underground facilities; the One-Call Center can provide the details of what is required. Failure to comply with this law can jeopardize public safety and results in costly damage and substantial fines for the excavator.

• You may call us at 573-592-3170: Monday – Friday 8 a.m. to 4 p.m. to get additional information about Natural Gas and how to use it properly.

Thank you very much for taking the time to participate in this brief survey. It is very important to the City of Fulton that residents are well educated on how to identify a natural gas leak and what to do if they have or suspect a natural gas leak.